Frequently Asked Questions

    There are two rewards up for grabs:

    • One lucky customer will win a full refund of their order — we’ll announce the winner via Instagram DM after the giveaway closes.
    • Everyone who uploads their video on our website will receive a $50 store credit as a thank-you for sharing their experience.


    Post a Reel of your unboxing experience with your Republic of Florence order on Instagram. Make sure to:

    • Follow us on Instagram
    • Post a Reel (Stories aren’t eligible)
    • Tag @republicofflorence
    • Use the hashtag #ROFunboxing

    Each valid post counts as one entry into the draw to win a full refund of your order or something new of the same value.

    Leave your video review through our Loyalty Program — you’ll find the option to upload your video there. Once submitted, your account will be instantly rewarded with a $50 store credit as a thank-you.

    Absolutely — if you’ve purchased multiple items, you’re welcome to post a separate video for each. Each unique video tied to a recent order is eligible for one entry to win your order back.

    Note: The $50 store credit is limited to one per customer during the giveaway period.

    Not at all- we're calling on our whole community, so don't worry if you no longer have the original packaging or if your purchase was months ago. Just get creative with how you present it- we love seeing your personal touch.

    TRY BEFORE YOU BUY
    Try up to 3 items
    Home try-on
     
    1
    2
    3
    4
    1
    2
    3
    4
    Welcome back to the store page. Here's what to do next:
    Step 1:
    Browse items you'd like to order
    Step 2:
    Use the 'Add to Cart' button to add your new exchange items to the cart.
    Step 3:
    Checkout as usual with the same email or phone number to complete your exchange order.
    left to place order
    Please note: Processing your exchange may take up to one minute after placing your order.