Refund policy

RETURNS AND REFUND POLICY

Section 1 — Returns window

We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery, provided the item is unused, in original condition, and in its original packaging.

If 30 days have passed since the date your order was delivered, we are unable to offer a refund or exchange — except where the Australian Consumer Law gives you a right to one (see Section 8).

Section 2 — Personalised and monogrammed items

Our bags and accessories are returnable under the terms above. However, once an item has been personalised or monogrammed at your request, it is made to order and cannot be returned or exchanged for change of mind. Please double-check all monogram details, colours and personalisations carefully before placing your order.

Our warranty still applies to personalised items. If there is a fault, or the personalisation does not match what you ordered, contact us and we will resolve it.

Section 3 — Exchanges

If your item is in original condition, you can exchange it for a different colour or style, subject to availability. Email us at info@republicofflorence.com.au with your order number and the item you'd like in exchange. We'll confirm availability and walk you through the next steps.

We only replace items via exchange if they are in original condition, or if the original item was defective or damaged.

Section 4 — How to start a return or exchange

To start a return or exchange, please email us at info@republicofflorence.com.au with your order number and the reason for your return.

All returns, from within Australia and internationally, are sent to:

Republic of Florence Pty Ltd
PO Box 4021
Towradgi NSW 2518
Australia

Please do not send items back without contacting us first — items returned without prior approval may take longer to process.

Section 5 — Return shipping

Return shipping is at the customer's expense unless the item is faulty or was sent in error. For higher-value items, we recommend using a trackable shipping service so the parcel can be traced if it goes missing in transit. We are unable to refund items that don't reach us.

Section 5a — International Returns

International orders may be returned under the same 30-day window and conditions set out above.

Return shipping to Australia is at the customer's expense unless the item is faulty or was sent in error. We recommend a trackable service, as we cannot refund items that don't reach us.

Any duties, taxes or customs charges paid on your original order are collected by the destination country and are not refundable by us. Depending on where you are, you may be able to reclaim these directly from your local customs authority.

Refunds are issued in the currency you were charged at checkout. Exchange rate movements between purchase and refund are outside our control.

Section 6 — How long refunds take

Once your return is received and inspected, please allow up to 2 business days for us to process your refund or send out your exchange. We'll email you a confirmation once your refund has been processed.

Refunds are issued to the original payment method used at checkout. The time it takes for the refund to appear in your account depends on your bank or card provider. If you haven't received a refund 14 days after we confirmed it was processed, contact us at info@republicofflorence.com.au and we'll follow up with the payment processor.

Section 7 — Gift orders

If an item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit (store credit) for the value of the return once we receive the item back. If the item wasn't marked as a gift at checkout, the refund goes to the original purchaser.

Section 8 — Your rights under the Australian Consumer Law

Nothing in this Refund Policy excludes, restricts or modifies your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including the consumer guarantees.

If a product is faulty, not of acceptable quality, doesn't match its description, or doesn't do what we said it would do, you are entitled to a remedy regardless of the 30-day window above. Contact us at info@republicofflorence.com.au and we'll work with you to provide a repair, replacement or refund as required by law.

If you are outside Australia, you may also have rights under the consumer law of your own country. Nothing in this policy limits those rights.

Section 9 — Contact

For any return, exchange or refund question, contact us at info@republicofflorence.com.au with your order number.