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Shipping & Delivery
Orders placed before 12pm AEST on a business day are dispatched the same day from Sydney. Orders placed after 12pm are dispatched the next business day. Personalised and monogrammed items are embossed to order, so please allow 3 to 4 extra days before dispatch. All orders are sent with tracking.
Import duties and taxes are included in the price you pay at checkout. There is nothing further to pay when your order is delivered.
Prices on our United States store are shown in USD.
Customs duties, taxes and import fees may be charged by your destination country. These charges are set by your local authorities, are outside our control, and are the responsibility of the customer.
We recommend checking with your local customs office before ordering, particularly for higher-value items. We are unable to mark shipments as gifts or declare a lower value than the amount paid.
Prices outside the United States are shown in AUD.
Courier within Australia
If you need a faster or more specialised service, we can arrange delivery by TNT or another express courier for an additional charge. Contact us before placing your order and we'll quote you.
Same day delivery in Sydney
Available to selected areas for an additional charge. Contact us before placing your order and we'll confirm whether we can deliver to your address and what it costs.
Other international destinations
Contact us before ordering and we'll tell you what's possible.
We ship across Australia and to most countries worldwide. To check whether we deliver to your address, enter it at checkout. If your country isn't available, contact us and we'll let you know whether we can arrange delivery.
Some destinations are restricted by customs or import regulations, and a small number of remote regions are not serviced. Please allow additional time during peak periods and public holidays.
As soon as your order ships you'll receive an email with your tracking link. You can also track your order at any time by clicking the link in that email, or by logging into your account if you created one at checkout.
If you can't find your tracking information, contact us at info@republicofflorence.com.au.
If your order hasn't shipped yet, we'll do our best to update your address. Contact us as soon as possible at info@republicofflorence.com.au with your full name and the correct address.
Once your order is dispatched we can't guarantee an address change, but we'll do our best to help you liaise with the courier.
If tracking shows your parcel as delivered but you haven't received it, contact us within 7 days of the delivery scan and we'll investigate with the carrier. For parcels marked in transit for an extended period, contact us and we'll open a trace.
Contact us at info@republicofflorence.com.au or use the chat button at the bottom of the page.
