Try Before You Buy
We are excited to announce our collaboration with Try with Mirra.It is very important to us that you can confidently find the perfect fit and style when shopping with us online.Now, you can try our products before you buy, completely risk-free!
How it Works
Step 1: Add to Cart Use the Try Before You Buy button when adding items to your cart.
Step 2: Checkout & Payment Hold We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
Step 3: Receive and Try Once your order arrives, you will have 3 days to try on the items.
Step 4: Complete Order We'll send access to your Customer Portal where you can follow the steps to finalise your order. You'll only be charged for the items you decide to keep.
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
Returns must be posted within 3 days of completing the order. If you return all items from the order, a $10 restocking fee will be applied.
FAQ
-
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep..
-
When you use the Try at Home service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
-
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
-
Please note this service is currently only available in Australia and for our full priced items (no sale).
-
We only offer Try at home service on full-priced collection and for products that aren't personalised (monogrammed). Currently we cannot offer this on sale item, monogramming, leather care.