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Collection of Information
So we can provide you with the best possible service, we may require information from you as you use the Republic of Florence website. We may collect and store information from you or your company in the form of correspondence. This applies to sales, support and account information that we collect from you over the phone, through our website or via email, mail or fax.
Use of Collection Information
The details we collect from you help us to provide you with our products and services and in delivering the highest level of customer service. We record all correspondence so we can provide service references and develop our staff so they can serve you better.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store your complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your account and any information we hold about you by emailing your request to us.
If you purchase a product or service from us, we may request personal information from you so we can complete your order, including receiving your payment. You may be required to provide contact information (such as your name, email, and postal address) and financial information (such as your credit card number and expiration date). If we have trouble processing an order, we will use this information to contact you.
Republic of Florence uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional and marketing materials. If at any time a you don’t wish to receive such correspondence, you can request to be removed from any mailing lists by using the unsubscribe function on any marketing email we send you, or by emailing us.
We never share your personal information with a third party, unless we need to do so in order to provide our service to you (such as giving your address to Australia Post) or we are required to do so by law. And we never share any of your information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Republic of Florence site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of republicofflorence.com.au.
Questions and contact information
Po Box 1062 Wollongong D, New South Wales 2500 Australia