FAQ's

All the answers to our most asked questions.

Where are you based?

While all our bags are made from Florentine leather in Italy, we're based here in Australia and ship everything from our warehouse in Wollongong, not too far from Sydney.

How can I get in touch with you?

If you’ve got any questions at all about our leather briefcases, messengers or duffle bags, or about shipping or anything else at all, you can reach us in the following ways:

Email us at info@republicofflorence.com.au

Call us on 02-4254 1083 (M to F 9am to 5pm)

Snail mail us at PO Box 1062, Wollongong, NSW, 2500.

What’s your return policy?

If you need to return or exchange your purchase for any reason, all you have to do is ship your bag back to us within 30 days of your purchase. All we ask is that it’s in as new condition (just like we sent it to you) and drop us an email at info@republicofflorence.com.au to let us know it’s coming. While we’d love to know the reason you’re returning it to us so we can fix anything that might have gone wrong, we’ll happily refund or exchange your purchase, no questions asked.

You can view our full refund and return policy here.

Do Republic of Florence Bags come with a warranty?

Every Republic of Florence bag is made with the love and care you’d expect in order for it to last you a lifetime. In the unlikely event that you have a problem with a defect 

in the material or the workmanship of your bag within 12 months of buying it, we’ll repair or replace it with a new one and cover all the associated shipping costs (yes – that’s from you to us and from us to you).

This limited warranty applies to products used under normal conditions, for the purpose for which they were intended and doesn’t apply to damage caused by normal wear and tear or neglect. It also doesn’t include stains, rips or other damage that happens as a result of mishandling (including mishandling by your airline).

Never fear, we will still look after you if you need your item repaired outside the 12 month warranty period. The cost of this service is $25 including GST to cover shipping, processing and handling.

If you need to make a claim under warranty, then you’ll need your proof of purchase. If you bought your bag directly from us through this website, then we can look up your details in our system. If you bought your bag through a third party retailer, then please make sure you keep your receipt as proof of purchase.

My bag has been damaged in transit. What should I do?

We always take the time to make sure your bag is perfectly packed so it arrives to you in all its leather glory. But sometimes things happen. In the unlikely event of any problems with your bag when it arrives, just let us know by calling our customer service team on 02 42541083 or emailing us at info@republicofflorence.com.au. The more details you can give us about the issue, the better we’ll be able to help.

We want you to know we’re in this for the long haul and we’ll make sure your bag is repaired or replaced and get it back to you as soon as possible.

How much does shipping cost?

Shipping is FREE throughout Australia for all our products.

We can also ship internationally, pretty much anywhere. Get in touch with us via email at info@republicofflorence.com.au to get a shipping quote to your country.

You can find out more detail about delivery here. 

How long does delivery take?

For east coast metropolitan locations, you’ll usually receive your order within 1 to 2 business days. If you’re in a capital city other than Sydney, Melbourne or Brisbane, or you’re based in a regional area, allow a few extra days for your bag to arrive at your door.

If you’ve got a specific deadline in mind, then get in touch with us and we will do our very best to work something out. There’s not much we wouldn’t do to get your bag to you (we’ve even hand delivered a product or two before).

You can find out more detail about delivery here.

Can I get my item sent to me overnight?

Yes! If you’re in a hurry, we’d be happy to help get your bag to you pronto. Express post is a $10 flat fee. Simply ensure you place your order by 2pm on the day before you need it to arrive.

Are all of your bags 100% Authentic?

All of our merchandise is 100% authentic, brand new, and documented by Australian Customs. We firmly stand behind the authenticity of our leather goods with a lifetime, money-back guarantee for authenticity.

Where are your bags made?

Our bags are made in Italy, in small batches, using traditional Florentine craftsman techniques and the best premium leather.

Can i pay with Bank Transfer?

No problem. Just send us an email with your details and what you'd like to purchase and we'll send you the invoice with our bank coordinates.

Have a question that’s not answered here? Get in touch with us.  We’d love to hear from you.